WHOOP is hiring for Membership Representative Services to utilize their stellar customer services skills while helping their users. Whoop describes their position on their website as follows:
This is a remote position with expected hours of 7am-3:30pm EST, with weekend coverage (Sunday through Thursday). Training will be for 4 weeks – Monday – Friday 8:30 am – 5:00 pm EST.
- Troubleshoot and resolve member issues in an acceptable time frame via phone, email, and chat
- Provide service to members seeking assistance with issues related to hardware, software, analytics, membership, orders and any other issues that may arise
- Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
- Exceed performance expectations in regards to member satisfaction, issue resolution, and productivity
- Provide onboarding product demos via phone and video to new members
- Provide clear documentation of all cases
- Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)
- Excellent written and oral communication skills
- Strong problem solving skills and the ability to diagnose and solve problems in a fast-paced environment
- Ability to remain calm, professional, and communicative while troubleshooting member concerns
- Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
- Positive attitude and high energy performer
- Demonstrated reliability and attendance
- Ability to flourish within a startup environment and adapt to change
- Ability to provide a workspace that is free from distractions and noise.
- Ability to maintain required internet speeds of at least 25 Mbps (download) and 5 (upload) to support tools and voice/chat interactions.
- WHOOP will provide all necessary computer equipment
NOTE: The pay rate for this role is $18.00/hour with competitive benefits and paid time off. The qualified applicant must reside in the following states to be considered: CT, FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NV, OH, OR, PA, TX, WI, UT, AZ, SC