Two Chicks With A Side Hustle

WHOOP is hiring for Membership Representative Services to utilize their stellar customer services skills while helping their users. Whoop describes their position on their website as follows:

This is a remote position with expected hours of 7am-3:30pm EST, with weekend coverage (Sunday through Thursday). Training will be for 4 weeks – Monday – Friday 8:30 am – 5:00 pm EST.


  • Troubleshoot and resolve member issues in an acceptable time frame via phone, email, and chat
  • Provide service to members seeking assistance with issues related to hardware, software, analytics, membership, orders and any other issues that may arise
  • Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
  • Exceed performance expectations in regards to member satisfaction, issue resolution, and productivity
  • Provide onboarding product demos via phone and video to new members
  • Provide clear documentation of all cases
  • Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)


  • Excellent written and oral communication skills
  • Strong problem solving skills and the ability to diagnose and solve problems in a fast-paced environment
  • Ability to remain calm, professional, and communicative while troubleshooting member concerns
  • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
  • Positive attitude and high energy performer
  • Demonstrated reliability and attendance
  • Ability to flourish within a startup environment and adapt to change
  • Ability to provide a workspace that is free from distractions and noise. 
  • Ability to maintain required internet speeds of at least 25 Mbps (download) and 5 (upload) to support tools and voice/chat interactions. 
  • WHOOP will provide all necessary computer equipment

NOTE: The pay rate for this role is $18.00/hour with competitive benefits and paid time off. The qualified applicant must reside in the following states to be considered: CT, FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NV, OH, OR, PA, TX, WI, UT, AZ, SC