WHOOP - Two Chicks With A Side Hustle

WHOOP is hiring for Membership Representative Services to utilize their stellar customer services skills while helping their users. Whoop describes their position on their website as follows:

This is a remote position with expected hours of 7am-3:30pm EST, with weekend coverage (Sunday through Thursday). Training will be for 4 weeks – Monday – Friday 8:30 am – 5:00 pm EST.

RESPONSIBILITIES:

Troubleshoot and resolve member issues in an acceptable time frame via phone, email, and chat

Provide service to members seeking assistance with issues related to hardware, software, analytics, membership, orders and any other issues that may arise
Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
Exceed performance expectations in regards to member satisfaction, issue resolution, and productivity

Provide onboarding product demos via phone and video to new members
Provide clear documentation of all cases
Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)

QUALIFICATIONS:

Excellent written and oral communication skills
Strong problem solving skills and the ability to diagnose and solve problems in a fast-paced environment
Ability to remain calm, professional, and communicative while troubleshooting member concerns

Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
Positive attitude and high energy performer
Demonstrated reliability and attendance

Ability to flourish within a startup environment and adapt to change
Ability to provide a workspace that is free from distractions and noise.
Ability to maintain required internet speeds of at least 25 Mbps (download) and 5 (upload) to support tools and voice/chat interactions.

WHOOP will provide all necessary computer equipment

NOTE: The pay rate for this role is $18.00/hour with competitive benefits and paid time off. The qualified applicant must reside in the following states to be considered: CT, FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NV, OH, OR, PA, TX, WI, UT, AZ, SC

APPLY HERE