Two Chicks With A Side Hustle

Responsibilities:– Provide responses through Zendesk CRM, to address user issues.- Respond to customer inquiries and requests regarding their accounts and functionality issues.- Respond to customer inquiries and requests regarding their marketplace orders.- Respond to T2 escalated customer inquiries and requests, providing support for more complex user questions- Troubleshoot, resolve and/or escalate issues based on client guidelines, policies and procedures.

Project Hours (All Times Pacific):

Monday – Friday, 6 am – 10 am

Sat & Sun, 8 am – 10 am*Some weekends may be required as needed

Hourly Rate: To be discussed in the interview phase

Commitment: 8 – 10 hours per week

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Customer Service Rockstar!!
  • Technically inclined
  • Familiarity or experience with website building (HTML/CSS, domain setup/management)
  • Passionate about gaming and/or film
  • Personable
  • Strong writing & communication skills
  • Strong problem-solving skills
  • Strong attention to detail
  • Ability to maintain a friendly yet professional tone
  • Ability & willingness to work as part of a team
  • Ability to follow client policies & guidelines while remaining objective
  • Zendesk experience is a bonus!
  • E-commerce experience is a bonus!
  • Reliable & flexible with scheduling is a must
  • Understanding of the possibility of occasional exposure to mature content

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone