Tier 2 Customer Support – Tickets – Artists’ Showcase Platform, ModSquad

Responsibilities:– Provide responses through Zendesk CRM, to address user issues.- Respond to customer inquiries and requests regarding their accounts and functionality issues.- Respond to customer inquiries and requests regarding their marketplace orders.- Respond to T2 escalated customer inquiries and requests, providing support for more complex user questions- Troubleshoot, resolve and/or escalate issues based on client guidelines, policies and procedures.

Project Hours (All Times Pacific):

Monday – Friday, 6 am – 10 am

Sat & Sun, 8 am – 10 am*Some weekends may be required as needed

Hourly Rate: To be discussed in the interview phase

Commitment: 8 – 10 hours per week

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Customer Service Rockstar!!
• Technically inclined
• Familiarity or experience with website building (HTML/CSS, domain setup/management)
• Passionate about gaming and/or film
• Personable
• Strong writing & communication skills
• Strong problem-solving skills
• Strong attention to detail
• Ability to maintain a friendly yet professional tone
• Ability & willingness to work as part of a team
• Ability to follow client policies & guidelines while remaining objective
• Zendesk experience is a bonus!
• E-commerce experience is a bonus!
• Reliable & flexible with scheduling is a must
• Understanding of the possibility of occasional exposure to mature content

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone

APPLY HERE