Telehealth Patient Engagement Coordinator

Employer: Foodsmart

Foodsmart is eating well made simple. We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results.  Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.  Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.  
Founded in 2010 by CEO Jason Langheier, MD, MPH, Foodsmart has supported over 1.25 million members from over 700 health plan, employer and health system clients, and raised over $70 million in funding from leading strategic and venture investors like Advocate Aurora Health, Blue Cross Blue Shield Massachusetts, Seventure (Natixis), Mayfield and Founder Collective.
Learn more at www.foodsmart.com
What We’re Looking For:You are passionate about improving people’s lives on a massive scale through the power of nutrition and technology. You are excited about working with patients and supporting telehealth operations to make sure that our patients have a great experience using our products and meeting with our dietitians. You’re tech-savvy, detail-oriented, and a quick learner at using digital platforms. This role includes telehealth program coordination as well as support for health plan enrollment and credentialing for healthcare providers.

Responsibilities

• Provide telehealth program support, including appointment scheduling, billing, and credentialing support, to make sure that our telehealth office runs smoothly
• Work with our dietitian providers to collect and submit credentialing information
• Work with health plans to complete online enrollment tasks for claims submission and payment
• Create & submit monthly reports with program metrics and dietitian metrics
• Be courteous and helpful to patients, customers, and dietitians using phone, email, and video to troubleshoot and provide guidance
• Monitor digital health tools & our electronic health record platform to proactively identify user experience problems and find solutions
• Be a team player to help our telehealth program grow quickly
• Jump in to support other customer & patient support needs

Requirements & Preferred Experience

• Previous healthcare operations experience
• Previous credentialing and/or payer enrollment experience
• Experience working at a high growth stage startup (preferred)
• Experience with customer support & healthcare platforms: athenaNet, ZenDesk, CredSmart (preferred)
• Proficiency in Excel
• Previous experience using Mac OS and Google Drive at the enterprise level (preferred)

Benefits, Perks, & Other Details

• Unlimited PTO
• Flexible working hours
• Location flexible
• Monthly wellness stipend (fitness equipment, gym reimbursements, etc.)
• Medical, vision, & dental insurance
• Stock options & 401K
• Salary $45,000 – $60,000 annually, depending on experience

APPLY HERE