Two Chicks With A Side Hustle

Primary Purpose

As a Talent Acquisition Operations Analyst at Bright Horizons, you will be a problem solver who enjoys working with talent related systems, data, and processes. Leveraging your end-to-end understanding of Talent Acquisition, you will provide insights to the entire Talent Acquisition team through the development and deployment of analytics including: building world-class dashboards at the business and recruiter level, progress reports, and industry insights. You will support training delivery on new systems and tools, data management, reporting, and system projects as you collaborate across all levels of the organization.  

Essential Functions/Responsibilities

  • Provide tier 1 end-user support for users of our talent systems, troubleshooting and escalating issues as needed
  • Ensure integrity and accuracy of talent acquisition data through development of ongoing applicant tracking system (ATS) audits
  • Compile metrics and reporting on recruiting activity, including vendor performance, recruiter performance, trends, and program results
  • Develop an internal scorecard for all recruiting divisions and individualized recruiter score cards
  • Develop vendor score cards to evaluate the effectiveness, quality, and retention by source
  • Identify opportunities to enhance recruiting efficiencies, and drive operational excellence and standardization across the company or department
  • Support the short- and long-term transition plans for the TA Operations team operational systems, tools, and processes across the organization to support the overall departmental transformation transition and standup activity
  • Support system and process optimization sessions with vendors
  • Partner with the HR Reporting & Analytic team to design comprehensive reporting and metrics to provide timely and actionable information for the TA team

Decision Making

  • Receives limited direction and exercises independent judgement within the scope of their role
  • Regularly influences function or department

Job Requirements – Education/Experience


  • Required Bachelor’s Degree    


  • Required 1+ years’ experience in a recruiting/HR Operations role
  • Required 1+ years’ experience as a super user in an ATS and/or HRIS system, preferably as an administrator

Additional Job Requirements

  • Demonstrated complex report writing
  • Workday Recruiting knowledge required, familiarity with LinkedIn Recruiter preferred
  • Excel skills required (including Vlookup, complex pivot tables, data blending, formulas); HTML/CSS coding experience a plus
  • Adobe Creative Suite (InDesign), a plus

This position is remote within the Eastern or Central Time Zone

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