Revenue Operations Support Specialist - Two Chicks With A Side Hustle

Check out this position for a Revenue Operations Support Specialist at PandaDoc.

Pandas work best when they’re happy. Happiness doesn’t come from a ping-pong table or free snacks. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.

In this role, you will:

Report to the Customer Success Operations Manager and be part of the larger internal consulting team guiding our revenue engine
Support our growing global Support team in US/EMEA/APAC with best-in-class tools, process, and training so that we never leave a customer hanging
Become an invaluable resource for Support leadership, performing duties such as assisting with documentation, building out and assessing reporting, and project administration

Help make delivering support easier and more effective, reducing the administrative burden of the Revenue Operations and Business Operations’ teams
Maintain data and automated processes within our support platforms (Zendesk/Gainsight) and CRM (Salesforce)
Support the onboarding of new support agents, ensuring all appropriate tools and access are established and maintained

Be involved in recommending process improvements and identification of any opportunities for efficiencies within the greater Revenue Operations team
Assist with the tracking and maintenance of both daily and weekly reporting for Support leadership
Support Revenue Operations initiatives with thorough documentation and maintenance of our wiki

Ensure Support team alignment with customer-facing teams like Sales and Customer Success and also work closely with internal Product, Business Operations, Marketing and other functional areas

About you:

1-2 years of relevant experience in a Saleforce.com or CRM-driven environment
Ability to accurately enter and manipulate data, as well as discover data inaccuracies, within Salesforce

Strong proficiency in business applications (such as Google or Microsoft).
A passion for software and learning new tools, with the ability to learn new systems quickly through self-paced methods
Metrics-driven mindset with excellent reporting skills

Creative problem-solver who can manage multiple projects with ease and finesse
Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable messages

The highest attention to detail
Excellent cross-group collaboration skills
Excellent English (Strong Communication)

It would be awesome if you had:

Existing familiarity and/or implementation experience with some of our tools: Gainsight, Salesforce, Zendesk, ChiliPiper, Zapier
Prior startup experience
Experience working remotely with a global team