Revenue Operations Support Specialist

Check out this position for a Revenue Operations Support Specialist at PandaDoc.

Pandas work best when they’re happy. Happiness doesn’t come from a ping-pong table or free snacks. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

In this role, you will:

• Report to the Customer Success Operations Manager and be part of the larger internal consulting team guiding our revenue engine
• Support our growing global Support team in US/EMEA/APAC with best-in-class tools, process, and training so that we never leave a customer hanging
• Become an invaluable resource for Support leadership, performing duties such as assisting with documentation, building out and assessing reporting, and project administration
• Help make delivering support easier and more effective, reducing the administrative burden of the Revenue Operations and Business Operations’ teams
• Maintain data and automated processes within our support platforms (Zendesk/Gainsight) and CRM (Salesforce)
• Support the onboarding of new support agents, ensuring all appropriate tools and access are established and maintained
• Be involved in recommending process improvements and identification of any opportunities for efficiencies within the greater Revenue Operations team
• Assist with the tracking and maintenance of both daily and weekly reporting for Support leadership
• Support Revenue Operations initiatives with thorough documentation and maintenance of our wiki
• Ensure Support team alignment with customer-facing teams like Sales and Customer Success and also work closely with internal Product, Business Operations, Marketing and other functional areas

About you:

• 1-2 years of relevant experience in a Saleforce.com or CRM-driven environment
• Ability to accurately enter and manipulate data, as well as discover data inaccuracies, within Salesforce
• Strong proficiency in business applications (such as Google or Microsoft).
• A passion for software and learning new tools, with the ability to learn new systems quickly through self-paced methods
• Metrics-driven mindset with excellent reporting skills
• Creative problem-solver who can manage multiple projects with ease and finesse
• Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable messages
• The highest attention to detail
• Excellent cross-group collaboration skills
• Excellent English (Strong Communication)

It would be awesome if you had: 

• Existing familiarity and/or implementation experience with some of our tools: Gainsight, Salesforce, Zendesk, ChiliPiper, Zapier
• Prior startup experience
• Experience working remotely with a global team

Benefits:

• An honest and open feedback culture and individual development opportunities
• Free English classes
• Personal, yearly budget for educational courses, conferences, etc.
• Competitive salary and stock options
• Medical insurance for you and your family

APPLY HERE