Two Chicks With A Side Hustle

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Responsibilities

  • Must demonstrate a superior willingness to help external and internal customers, white glove service is a must
  • First point of contact on inbound calls and determines needs and handles accordingly
  • Creates and completes accurate applications for enrollment with a sense of urgency
  • Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
  • Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
  • Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
  • Working alongside teammates to best support the needs of the patient population o Will transfer caller to appropriate team member (when applicable)
  • Resolve patient’s questions and any representative for the patient’s concerns regarding status of their request for assistance
  • Update internal treatment plan statuses and external pharmacy treatment statuses

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