Program Eligibility Specialist, Conduent

Starting pay $14.50/hr

Call center hours are 9:00am EST until 9:00pm EST / 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Must have high speed Internet access.

Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months customer service experience and or data entry is preferred.

Job Description:

• Performs business support or technical work, using data organizing and coordination skills in a customer service role.
• Performs tasks based on established procedures.
• Entry-level position.
• Works within established procedures and practices.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

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