Two Chicks With A Side Hustle

Position Description

  • The Product Support Analyst is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to an industry leading Change Healthcare Solution.
  • Responsible for responding to product application support questions from customers regarding the company’s software.
  • Analyzes problems with software applications to identify problem area(s) and recommend corrective action.
  • Recommends solutions to customer application questions.
  • Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries.
  • The position requires extensive interaction with Change Healthcare customers including insurance organizations, hospitals, and providers for the purpose of providing product usage or technical solutions.
  • Works on advanced problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Minimum Requirements:

  • 1+ years product applications support experience

Critical Skills:

  • Excellent verbal and written communication skills
  • Excellent listening skills
  • Excellent time management skills
  • Excellent organizational skills
  • Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
  • Positive proactive, customer service attitude

Preferred Additional Skills & Knowledge:

  • Advanced knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment.
  • Knowledge of the interrelationship of Information Technology and Healthcare industries
  • Knowledge of the Payer/Provider environment
  • Understand HIPPA compliance regulations
  • Detailed knowledge of software support for customer application.


  • BS degree or equivalent experience