Product Support Analyst, Change Healthcare

Position Description

• The Product Support Analyst is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to an industry leading Change Healthcare Solution.
• Responsible for responding to product application support questions from customers regarding the company’s software.
• Analyzes problems with software applications to identify problem area(s) and recommend corrective action.
• Recommends solutions to customer application questions.
• Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries.
• The position requires extensive interaction with Change Healthcare customers including insurance organizations, hospitals, and providers for the purpose of providing product usage or technical solutions.
• Works on advanced problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Minimum Requirements:

• 1+ years product applications support experience

Critical Skills:

• Excellent verbal and written communication skills
• Excellent listening skills
• Excellent time management skills
• Excellent organizational skills
• Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
• Positive proactive, customer service attitude

Preferred Additional Skills & Knowledge:

• Advanced knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment.
• Knowledge of the interrelationship of Information Technology and Healthcare industries
• Knowledge of the Payer/Provider environment
• Understand HIPPA compliance regulations
• Detailed knowledge of software support for customer application.

Education:

• BS degree or equivalent experience

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