Patient Support Coordinator -Medical Assistant, 98point6

Your role and impact

You will play a key role in providing support for 98point6 patients and physicians.
As part of our Clinical Operations team, you will be assisting in the 24/7 nationwide operations of a fast-paced virtual health clinic, while ensuring services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements.

You will be working closely with the Clinical team to ensure a positive patient experience and commitment to results.

Responsibilities

Deliver quality customer service that is consistent with 98point6 policies and procedures

Assist physicians with patient support tasks such as prior authorizations, prescription refills, ordering and resulting labs, direct patient follow-up regarding care or condition and identifying needed resources
Adapt and perform effectively in a continuously changing environment and with occasionally difficult situations
Work closely with Clinical Operations, Clinical Research, Legal, Product and Commercial teams to provide comprehensive support to patients via externally-facing tools and resources

Help with continuous process improvement projects to ensure support and resources for patients and physicians are met
Maintain a strong working knowledge of new patient support workflows and product launches

Qualifications

3+ years in a fast-paced medical office setting handling a high volume of patient care and administrative work
1+ years of experience in a primary care or outpatient clinic setting
Ability to work flexible hours, including weekends

Medical assistant certification required
Self-motivated with an ability to multitask and adapt to changing business requirements
Succinct and professional written and verbal communication skills