Patient Support Coordinator -Medical Assistant, 98point6

Your role and impact

• You will play a key role in providing support for 98point6 patients and physicians.
• As part of our Clinical Operations team, you will be assisting in the 24/7 nationwide operations of a fast-paced virtual health clinic, while ensuring services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements.
• You will be working closely with the Clinical team to ensure a positive patient experience and commitment to results.

Responsibilities

• Deliver quality customer service that is consistent with 98point6 policies and procedures
• Assist physicians with patient support tasks such as prior authorizations, prescription refills, ordering and resulting labs, direct patient follow-up regarding care or condition and identifying needed resources
• Adapt and perform effectively in a continuously changing environment and with occasionally difficult situations
• Work closely with Clinical Operations, Clinical Research, Legal, Product and Commercial teams to provide comprehensive support to patients via externally-facing tools and resources
• Help with continuous process improvement projects to ensure support and resources for patients and physicians are met
• Maintain a strong working knowledge of new patient support workflows and product launches

Qualifications

• 3+ years in a fast-paced medical office setting handling a high volume of patient care and administrative work
• 1+ years of experience in a primary care or outpatient clinic setting
• Ability to work flexible hours, including weekends
• Medical assistant certification required
• Self-motivated with an ability to multitask and adapt to changing business requirements
• Succinct and professional written and verbal communication skills
• Superior attention to detail

APPLY HERE