Two Chicks With A Side Hustle

Client management responsibilities

  • Measured on client retention and growth, direct utilization, hourly rate, and client satisfaction scores for clients under management and/or clients they are supporting
  • Successfully completes new hire training program
  • Build out campaigns and implement QA checks on relevant digital marketing platforms
  • Client Lead on 1-3 accounts (MRR less than ten thousand dollars/month)
  • Monitor budgets and performance and make optimizations on a daily basis
  • Communicate performance, client contact changes, and relationship issues to account leads, while providing ideas for solutions
  • Perform regular analyses and make data-driven recommendations
  • Provide effective account support, e.g. drafting agendas, taking meeting notes, pre- and post-call notes, updating project trackers, etc.
  • Lead client calls & meetings for accounts you are lead – prepare the agenda, ensure we take notes
  • Implement & use Brainlabs’ tools and applies test and learn methodology on all accounts
  • Respond to client emails

Leadership responsibilities

  • Models leadership qualities including alignment to company priorities and philosophies, effective stress and emotion self-management
  • Cultivates an atmosphere that embraces diversity and inclusion within the team and agency

What talents and experience would suit this role?

  • Previous professional experience
  • Prior data analysis experience either as part of a class project or in a previous position
  • Excellent communication and presentation skills, both written and verbally
  • Proven skills with Microsoft Office and/or Google Business Apps, especially Excel or Google Sheets
  • Possess interpersonal and organizational skills
  • Demonstrated alignment to our company values