Paid Media Specialist, Brainlabs

Client management responsibilities

• Measured on client retention and growth, direct utilization, hourly rate, and client satisfaction scores for clients under management and/or clients they are supporting
• Successfully completes new hire training program
• Build out campaigns and implement QA checks on relevant digital marketing platforms
• Client Lead on 1-3 accounts (MRR less than ten thousand dollars/month)
• Monitor budgets and performance and make optimizations on a daily basis
• Communicate performance, client contact changes, and relationship issues to account leads, while providing ideas for solutions
• Perform regular analyses and make data-driven recommendations
• Provide effective account support, e.g. drafting agendas, taking meeting notes, pre- and post-call notes, updating project trackers, etc.
• Lead client calls & meetings for accounts you are lead – prepare the agenda, ensure we take notes
• Implement & use Brainlabs’ tools and applies test and learn methodology on all accounts
• Respond to client emails

Leadership responsibilities

• Models leadership qualities including alignment to company priorities and philosophies, effective stress and emotion self-management
• Cultivates an atmosphere that embraces diversity and inclusion within the team and agency

What talents and experience would suit this role?

• Previous professional experience
• Prior data analysis experience either as part of a class project or in a previous position
• Excellent communication and presentation skills, both written and verbally
• Proven skills with Microsoft Office and/or Google Business Apps, especially Excel or Google Sheets
• Possess interpersonal and organizational skills
• Demonstrated alignment to our company values

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