Two Chicks With A Side Hustle

Responsibilities:

This person will lead multiple ancillary projects while simultaneously driving team performance to achieve exceptional customer survey results. Additional responsibilities include:

  • Attendance Management, Team Huddles, Team Training, Employee Engagement
  • P&P Creation and Maintenance
  • IB and OB Workforce Scheduling
  • Call Queue Management and Call Calibrations
  • Client Interaction
  • Report Generation/ Analysis and Lead Flow Diagnostics

Qualifications:

  • 2+ years leading teams in a contact or service-center environment with proven track record of success
  • College Degree preferred, or equivalent experience managing 10+ people
  • Experience with CCaaS technology, NICE CxOne highly preferred
  • Customer Relationship Management experience (Salesforce or similar)
  • Demonstrated experience with post-sales customer retention and churn reduction
  • Excellent verbal and written communication skills; professionally represent Anywhere Leads
  • Ability to manage multiple projects and tasks – attention to detail is critical
  • Financial aptitude
  • Demonstrated ability to think critically and creatively to develop solutions and strategies
  • Solid background in Employee Engagement- proven passion for leading and developing others
  • Strong understanding of real estate terminology

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