Multilingual Support Specialist

Employer: Kraken

About Kraken

• Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
• We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets.
• We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system.
• This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
• Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our ‘remote first’ culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission.
• We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
• Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you’re invited to join the revolution!

ABOUT THE ROLE

• The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find.
• On the Multilingual Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests in multiple languages.
• By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.
• This is a full time and fully remote role requiring English fluency and multilingual capabilities. You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.

Responsibilities

• Provide 6 star experience to our clients through email, chat, and phone.
• Be diligent in attending training sessions and keeping up with the knowledge building about the industry, our robust product, and service offerings.
• Be proactive and contribute to the team’s growth.
• Utilize knowledge of crypto markets to solve complex challenges in a dynamic environment.
• Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
• Have regular voice or video 1 on 1s with your Team Lead.
• Attend Team meetings.
• Provide feedback and let your management line know how they can help you achieve your goals and potential.

Requirements

• Fluency in English plus French, Spanish, German, Italian (others added to these are a bonus too!)
• Motivated by Kraken’s mission and creating a seamless support experience for our global client base.
• Strong knowledge of the cryptocurrency industry and passion for crypto!
• Security and privacy focused.
• 2+ years of client services/client support experience.
• Strong communication skills.
• Ability to work on fast paced environments.
• Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients.
• People-centred, supportive, flexible and a team player.
• Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
• Previous experience using a customer experience platform is desired, but not a requirement.

APPLY HERE