Member Support Specialist, Brightline, Inc.

About the Role

We are looking for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Key responsibilities of this role include:

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

We now have two shifts that are either 8am-5pm or 12-9pm, and they can be in any timezone (EST, CST, MST, and PST). This position is a fully remote, work from home position.

About You

You will thrive at Brightline if you have:

• A passion for our mission to redefine behavioral health for children and their families.
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
• The drive to be part of building something new – to work hard, to be your best self and to change the lives of our families.
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
• Excellent communication skills (written and verbal) and organization skills.
• Ability to revel in the details and commitment to following through on all tasks, simple and complex.
• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.