Member Services Representative I

Essential Duties and Responsibilities

• Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order
• Provide basic level of customer support; referring complex issues or questions to appropriate support staff 
• Use computer to access member records and process orders
• Handle difficult people and problems professionally
• Trained in processing, orders and inquires for general or specific queues
• Other tasks as assigned

Education and Experience

• High School Diploma or equivalent required.
• Post High School or specialized training a plus
• One year experience in customer service call center environment highly preferred
• PBM or healthcare industry experience desired

Knowledge, Skills, and Abilities

• Positive attitude with excellent customer service mindset, working in a way that demonstrates WellDyne commitment to Incredible Service
• Computer proficiency to navigate required databases and operate in required software packages
• Computer proficiency to navigate required databases and operate in required software packages
• Excellent communication skills, both written and oral. 
• Strong interpersonal skill
•  Interested in working with people with a strong desire to resolve problems
• Able to work under pressure
• Strong attention to detail
• Able to notate accurately customer issues during call in the provided format
• Creative problem solver and effective at conflict resolution
• Ability to work flexible hours as needed in a 24/7 environment