Two Chicks With A Side Hustle

Essential Duties and Responsibilities

  • Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order
  • Provide basic level of customer support; referring complex issues or questions to appropriate support staff 
  • Use computer to access member records and process orders
  • Handle difficult people and problems professionally
  • Trained in processing, orders and inquires for general or specific queues
  • Other tasks as assigned

Education and Experience

  • High School Diploma or equivalent required.
  • Post High School or specialized training a plus
  • One year experience in customer service call center environment highly preferred
  • PBM or healthcare industry experience desired
Knowledge, Skills, and Abilities
  • Positive attitude with excellent customer service mindset, working in a way that demonstrates WellDyne commitment to Incredible Service
  • Computer proficiency to navigate required databases and operate in required software packages
  • Computer proficiency to navigate required databases and operate in required software packages
  • Excellent communication skills, both written and oral. 
  • Strong interpersonal skill
  •  Interested in working with people with a strong desire to resolve problems
  • Able to work under pressure
  • Strong attention to detail
  • Able to notate accurately customer issues during call in the provided format
  • Creative problem solver and effective at conflict resolution
  • Ability to work flexible hours as needed in a 24/7 environment

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