Essential Duties and Responsibilities
- Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order
- Provide basic level of customer support; referring complex issues or questions to appropriate support staff
- Use computer to access member records and process orders
- Handle difficult people and problems professionally
- Trained in processing, orders and inquires for general or specific queues
- Other tasks as assigned
Education and Experience
- High School Diploma or equivalent required.
- Post High School or specialized training a plus
- One year experience in customer service call center environment highly preferred
- PBM or healthcare industry experience desired
Knowledge, Skills, and Abilities
- Positive attitude with excellent customer service mindset, working in a way that demonstrates WellDyne commitment to Incredible Service
- Computer proficiency to navigate required databases and operate in required software packages
- Computer proficiency to navigate required databases and operate in required software packages
- Excellent communication skills, both written and oral.
- Strong interpersonal skill
- Interested in working with people with a strong desire to resolve problems
- Able to work under pressure
- Strong attention to detail
- Able to notate accurately customer issues during call in the provided format
- Creative problem solver and effective at conflict resolution
- Ability to work flexible hours as needed in a 24/7 environment
Hallmark Black Christmas Wrapping Paper with Cut Lines on Reverse (3 Rolls: 120 sq. ft. ttl) Retro Santa, Black and White Buffalo Plaid, Train and Trees (0005JXW1077)
120 SQUARE FEET: Each roll in this 3-pack of holiday gift wrap measures 30 inches wide by 16 feet lo... read more
Funnlot Christmas Window Clings Christmas Window Clings 316PCS Christmas Window Stickers Christmas Window Decals 8 Sheets Christmas Window Decorations Window Clings for Glass Windows
$6.99 ($0.02 / Count) (as of December 5, 2024 07:47 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)AMAZING VIBRANT COLOURS CHRISTMAS WINDOW CLINGS:You will get 8 sheets 316PCS of colourful Scandinavi... read more
