Essential Duties and Responsibilities
- Respond in a prompt, professional and courteous manner to member questions regarding placement of an order and/or the status of an order
- Provide basic level of customer support; referring complex issues or questions to appropriate support staff
- Use computer to access member records and process orders
- Handle difficult people and problems professionally
- Trained in processing, orders and inquires for general or specific queues
- Other tasks as assigned
Education and Experience
- High School Diploma or equivalent required.
- Post High School or specialized training a plus
- One year experience in customer service call center environment highly preferred
- PBM or healthcare industry experience desired
Knowledge, Skills, and Abilities
- Positive attitude with excellent customer service mindset, working in a way that demonstrates WellDyne commitment to Incredible Service
- Computer proficiency to navigate required databases and operate in required software packages
- Computer proficiency to navigate required databases and operate in required software packages
- Excellent communication skills, both written and oral.
- Strong interpersonal skill
- Interested in working with people with a strong desire to resolve problems
- Able to work under pressure
- Strong attention to detail
- Able to notate accurately customer issues during call in the provided format
- Creative problem solver and effective at conflict resolution
- Ability to work flexible hours as needed in a 24/7 environment
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