Lands’ End a clothing apparel company is looking for customer service agents. Please read below to see the requirements for this position according to their website:
If youâ€™d like the ability to go above and beyond for your customers, we invite you to become a member of our legendary Customer Service Team. We believe every customer deserves the absolute best. Thatâ€™s just what youâ€™ll deliver, each step of the way. We listen to our customers. We swap stories. And we build loyal relationships you wonâ€™t find anywhere else.
After completing our world-class paid training, you will have the ability to assist our customers in a professional, courteous and helpful manner. Prior experience includes:
Great customer service skills and previous sales experience required.
Enthusiastic, friendly and professional verbal communications.
Proficient with the internet, data entry and the ability to swiftly move between multiple programs.
The ability to perceive and interpret a situation and act upon it in an appropriate manner.
Organized, accurate and detail oriented.
Starting Pay: $14.25/hour
Weekend premium +.50Â¢/hour for all hours worked on Sat and Sun
Evening shift premium +3.3% for hours worked 6:00 p.m. to midnight
Paid Training Dates:
Days: Monday-Friday, 8:30 a.m-3:30 p.m. for two weeks
Training Options: 9/14â€“9/25, 9/28â€“10/09, 10/12â€“10/23, 10/26-11/06
Evenings: Monday-Thursday, 5:00 p.m.-10:30 p.m. for three weeks
Training Options: 9/14-10/01, 10/05-10/22, 10/26-11/12
Training times are Central Standard Time.
Availability after Training:
Days: Select start time between 7:00-9:00 a.m., end time 6:00 p.m. CST
Evenings: Select start time between 3:00-5:30 p.m., end time 11:00 p.m. CST
Three shifts per week with one of these being Saturday or Sunday.
Four shifts and some later end times are necessary during peak weeks between Thanksgiving and Christmas.
Required workdays include: Nov. 27 and 30, Dec 1, 7 and 8.
Home Agents are utilized during unexpected events such as promotion volume spikes and inclement weather, schedule flexibility is critical.
In addition to your regular posted schedule, you will be expected to sign up for 8 (eight) â€œon callâ€ hours each week. On call schedules will typically be two 4-hour shifts/week.
During the on call shifts you have selected; you must be available to begin taking calls within 15 minutes of notice. You will be notified by a phone dialer.
When you are requested to work during your on-call schedule, you will be paid the amount of time actually worked, and a minimum of 15 minutes.
You must provide consistently reliable high-speed internet supplied by a cable or DSL provider with minimum download speed of 30 megabits/second or greater. You must also provide a dedicated stationary workspace with a closed door to ensure a noise-free office environment.
This is a stationary position, continuously listening and talking with customers while working on a computer for 6-8 hour shifts.
We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR or outside of the United States.