Two Chicks With A Side Hustle

Live Person is seeking a Digital Banking Operations Manager. Check out the requirements and apply below.

The successful candidate has an opportunity to join an outstanding team in a fast-paced, high-growth business unit.

What you will be doing… 

  • Serve as the primary point of contact for vendors; communicate, triage, and manage open tickets to resolution, ensuring vendors meet SLAs.
  • Provide input and advice as a subject matter expert across a number of topics including: General Banking/Payments, Digital and Online Banking, ACH Processing, and Card Operations (including disputes, chargebacks and fraud monitoring).
  • Negotiate and finalize deals in accordance with company’s contract guidelines and policies
  • Expertise in designing, implementing and managing all facets of banking operations systems.
  • Communicate and collaborate with a broad range of internal stakeholders in Product, Engineering, Marketing, and Legal 
  • Ensure that all processes and procedures are compliant with various legal and banking regulations and are well documented / implemented across the organization.

This person must have…

  • 3+ years of professional experience in Banking Operations and/or Financial services.
  • Excellent communication skills; you like to negotiate and to achieve targets
  • Ability to manage cross-functional projects and multitask with excellent organizational skills.
  • Knowledge of word processing tools and spreadsheets (MS Office, G-Suite, etc.) 
  • Experience using CRM tools such as 
  • Expertise across payment and banking operations including: ACH, transactional banking (Card Disputes & Payment Investigations), insolvencies, consumer complaints, account closures, reconciliation, reporting or other Banking Operations functions.

 Nice to have…

  • One or more of the following accreditations is preferred: AAP, APRP and NCP.
  • Experience working for a software, SaaS, financial services/banking, or technology company
  • Detailed knowledge of FRB, NACHA rules and VISA or MasterCard Debit/ATM operations.

 Our culture is built on individuals who…

  • Embody teamwork, maintain open communication, strive for excellence in service, and possess unwavering integrity and individual accountability
  • Able to articulate and simplify complex concepts to internal and external parties
  • Self-motivated, quick learner, and intrinsically curious
  • Excel in a fast-paced environment
  • Compassionate and self-aware
  • Data driven with a passion for technology (e.g. you’re familiar with how apps work)
  • Cross-functional, detail oriented, organized, and process driven