Responsibilities
- Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.
- Troubleshoot complex technical issues, providing clear solutions to customers.
- Engage in proactive customer outreach initiatives to minimize recurring issues.
- Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
- Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
- Escalate ambiguous issues to the appropriate teams for resolution.
- Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.
The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.
Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.
You may be a fit for this role if you
- Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
- Are dedicated to delivering a world-class customer experience
- Hold yourself to the highest standards when it comes to organization and efficiency
- Thrive in a fast-paced, collaborative environment
