Customer Support Services Representative, Planet Professional

Job ID: BH403603

Category: Customer Support

Specialty: Administrative

They will be responsible for all aspects of system returns completing a variety of transactions.

• Process CoolSculpting/CoolTone system returns.
• Serve as liaison between 3rd party shipping company, sales, and the customer.
• Utilize SAP/CRM to create return transactions and credit/debit memos.
• Investigate, move or align Serial Numbers.
• Partner with receiving team to ensure all systems received and transactions are correct.
• Handle calls/requests providing exceptional customer service within service levels.
• Process orders from direct customers and/or company Sales Representatives
• Manage North America queue inbox for all cases.
• Maintain SFDC to contain updated customer and field personnel information.
• Escalate to Supervisor/Lead inquires to identify and resolve concerns/issues in a timely manner.
• Perform other related duties as assigned.

Skills and Abilities:

• Exceptional phone etiquette and good listening skills
• Takes initiative and makes decisions.
• Ability to work in a team-oriented, collaborative environment and independently.
• Learns and adapts to new technologies and changing processes.
• Strong ability to multi-task and prioritize with excellent organizational and communication skills.
• Critical Thinking – Perform accurate and complete work, within deadlines, with or without direct supervision.
• Communicate effectively with employees and internal/external contacts.

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