WorkRamp is looking for a customer service representative. If you have customer service skills and would like to put them to work. Check out the information below.
?What’s the opportunity?
We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.
? What will I be doing?
-Answering and troubleshooting issues on chat, email, and phone via our support ticketing system-Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack-Working closely with product and engineering to escalate any high priority issues and trends-Have the opportunity to experience a fast-paced startup environment-Shift Hours: 7am – 4pm ET (4am – 1pm PT)
? What skills do I need?
-2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)-Strong technical and written skills-Ability to communicate complex concepts to customers-Process driven and having attention to detail-Eagerness to respond to tickets to ensure that all SLA response times are met-Empathy for customers and diligence to resolve problems to provide customer satisfaction -Passion for the startup experience