Two Chicks With A Side Hustle


We’re hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you’ll play a key role in our success


  • Be the main point of contact for customer support via live chat (US business hours)
  • Become intimately familiar with Canny’s product in order to field technical/product-related questions
  • Create and maintain articles in our help center
  • Create and update support-related videos to be used in live chat, onboarding, and help center
  • Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention


  • You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
  • You have outstanding written and spoken English skills
  • Empathy is second nature for you; you enjoy helping people solve their problems
  • You can digest and effectively communicate technical concepts across audiences of varying technical ability
  • You’re a team player with high level of integrity; you’re productive working remotely


  • Intercom (live chat conversations)
  • Missive (email + team collaboration)
  • Slack (team communication)


  • Competitive base salary and equity package
  • Unlimited sick and vacation days (paid)
  • International team offsites (paid)