Customer Support Lead, Canny

ROLE

We’re hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you’ll play a key role in our success

RESPONSIBILITIES

• Be the main point of contact for customer support via live chat (US business hours)
• Become intimately familiar with Canny’s product in order to field technical/product-related questions
• Create and maintain articles in our help center
• Create and update support-related videos to be used in live chat, onboarding, and help center
• Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention

QUALIFICATIONS

• You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
• You have outstanding written and spoken English skills
• Empathy is second nature for you; you enjoy helping people solve their problems
• You can digest and effectively communicate technical concepts across audiences of varying technical ability
• You’re a team player with high level of integrity; you’re productive working remotely

TOOLS

• Intercom (live chat conversations)
• Missive (email + team collaboration)
• Slack (team communication)

COMPENSATION

• Competitive base salary and equity package
• Unlimited sick and vacation days (paid)
• International team offsites (paid)

APPLY HERE