Two Chicks With A Side Hustle

The CSS needs to work effectively as part of a multi-functional team involving sales, engineering/R&D, operations, customer service, technical services, marketing, quality, validation, legal, logistics, purchasing, supply chain, etc. Critical ability to be agile, and to investigate key internal/external customer requirements, and respond quickly with solutions. This role is expected to understand the documentation content, anticipate customer inquiries and ensure documentation addresses customer needs.



  • High School Diploma or equivalent
  • 0-3 years’ experience in customer service
  • Strong interpersonal skills with an ability to consistently empathize with internal and external customers
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to adapt to change in a fast paced environment and work well in a team environment


  • Experience in a manufacturing or technical environment
  • Experience in a regulated industry
  • Process working knowledge of production operations
  • Experience with a manufacturing environment involving molding, extrusion, packaging, and / or assembly
  • Capable of reading and understanding blueprints and part drawings
  • Experience with Customer Relationship Management Software ( experience is a Plus)
  • Experience with any Enterprise Resource Planning (ERP) Software (Experience with QAD is a Plus)