Employer: Clipboard Health
About The Role:
The Customer Success Specialist (CSS) is a vital part of the customer facing team. The CSS owns the relationship with the healthcare professionals, helping with everything from welcome the healthcare professional to Clipboard Health to payroll questions. This job requires both inbound and outbound communication and the ideal candidate loves to support our customers.
Responsibilities include:
- Interact with Healthcare Professionals (HCPs) through a high volume of outbound call/text outreach
- Take incoming HCP calls, solving customers problems or answering their questions while building a relationship to keep the Health Care Professionals loyal with Clipboard Health
- Handle incoming tickets for Health Care Professional inquiries/concerns
- Post and fill shifts for healthcare facilities each week
- Verify shifts for healthcare facilities each week
- Work with CSM and ACSM to solve HCP and medical labs issues
- Other duties as assigned
Important Skills:
- Comfortable with a high volume of outreach
- Attention to detail
- Customer service
- Relationship building
- Written and spoken communication
- Critical thinking
- Problem-solving
- Must speak and write fluent English
Compensation is dependent on location and experience
- $600-$800/month
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