**Not a Sales Position OR Call Center Position**
Home-based independent contractor wanted to manage client accounts for our fast-growing legal marketing company.
Does this describe you?
- You’ve had a strong track record of success and want your contributions to be recognized.
- You can keep your own files, schedule, and records organized and easy to retrieve. Attention to detail is a MUST.
- You want to be part of a high-energy, fast-growing team delivering services that clients genuinely value.
- You’re a hard worker who’s willing to put in the time, effort, and energy to make your client relationships successful.
- You’re coachable, eager to grow, and take direction with a great attitude.
- You’re proactive and bring ideas to the table – not just following plans but improving them.
- You’re disciplined and thrive working from home, even with the freedom (and distractions) that come with it.
If this sounds like you, we’d love to talk.
Opportunity
You’ll serve as the primary Customer Success Representative for our attorney clients across the U.S., building long-term relationships and supporting their ongoing marketing success via phone and email.
Pay
- Starting rate: $20/hour, paid weekly via ACH
- $22/hour after 90-day performance review
- After 6 months, receive a “book of business” bonus – a percentage of monthly payments from the clients you manage
- Additional bonus opportunities:
- 15% commission on upsells
- $500+ per contract renewal
- $100 for each verified Google review from a happy client
Qualifications
- Your own computer, phone, reliable internet, and a quiet place to work
- Familiarity with Zoom Phone and Zoho is a plus (but not required)
- Available at least 20 hours/week, Monday–Friday, between 9:00 AM–5:00 PM Central (hours can grow over time)
- Must be comfortable learning how attorneys operate in different practice areas
- Must be willing to study our marketing approach and understand how it helps our clients
Skills
- Proficiency in Microsoft Excel, Word, Gmail, Google Drive
- Strong written and verbal communication skills
- Ability to manage deadlines and stay organized
- Self-motivated and proactive
- Must successfully complete the screening process
Responsibilities
- Onboard new clients and walk them through our Intake process
- Act as the main point of contact for assigned clients
- Assist clients with Google Maps and social media access setup
- Review contract terms and set clear service expectations
- Follow up regularly to ensure client satisfaction
- Review marketing results with clients and identify trends
- Recommend additional services when appropriate
- Escalate support needs to the appropriate team for resolution
- Use emails and voicemails to schedule monthly client overview calls
- Maintain strong client relationships and encourage long-term retention
- Suggest product/service improvements
- Respond to incoming calls and return client messages promptly
- Keep shared spreadsheets and email threads updated with client info, issues, and billing notes
Important: Before You Apply…
We work with criminal defense, DUI, personal injury, divorce, and bankruptcy attorneys. If you dislike lawyers or believe they only help “bad” people, please do not apply.
We believe our clients provide life-changing help to people in difficult situations — and we want our team to respect and support that mission.
To Apply
If you meet the above criteria and are interested, respond via email to [email protected]
using this subject line: Customer Success Representative for Attorneys – [Your State]
(Applications that don’t follow the subject line instructions — including your state — will be disregarded. This helps us confirm you read the full posting.)
In your reply, please include the following:
- Why you feel you would be a great fit for the position
- Your time zone
- Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice
(Please ensure your recording is an MP3 or other common audio file type) - Attach a copy of your resume