- Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references
- Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer
- Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs
- Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals
- Responsible for NPS (Net Promoter Score) metrics for customers and partners
- Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners
- Manages renewals, negotiations and conflicts with excellent communication skills
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 2-5 years of CSM experience
- PIM/MDM experience is highly preferred
- Ability to connect with customers and explain how their data is flowing
- Account Management and System integration expertise is a plus
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