Two Chicks With A Side Hustle

  • Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references 
  • Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer 
  • Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs 
  • Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals 
  • Responsible for NPS (Net Promoter Score) metrics for customers and partners 
  • Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners 
  • Manages renewals, negotiations and conflicts with excellent communication skills 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

  • 2-5 years of CSM experience  
  • PIM/MDM experience is highly preferred 
  • Ability to connect with customers and explain how their data is flowing 
  • Account Management and System integration expertise is a plus