Customer Success Associate, HelloTeam

About You: 

You are an exceptional communicator and team player. You have a strong approach in getting things done correctly and continuously find ways to be even stronger. You have confidence in your delivery when speaking with customers and approach customer matters with a sense of urgency. You handle tasks with a positive attitude, always ready to get involved and take things a step further. You can work independently, as well as with the Customer Success Team and Management to identify areas of product improvement. You have a knack for putting Customers first. 

Duties And Responsibilities: 

• Put Customers first and be a main point of contact 
• Continuously work towards growing Customer engagement 
• Replicate customer issues and find areas of improvement within the platform 
• Lead training sessions 
• Provide best-practice recommendations to customers 
• Work closely with clients throughout the implementation process, making sure all needs are met 
• Construct customer deliverables and take ownership of client-related projects

What Makes You a Great Fit:

• Experience working with SaaS products
• Proven track record of working in a customer-facing role
• Comfortable working cross-functionally and wearing multiple hats
• Strong organizational skills to manage deadlines, customer deliverables, respond to customer issues
• Excellent written and verbal communication skills
• Experience creating and hosting well-executed presentations
• Strong Google Suite knowledge 
• Comfortable working in a startup environment where things move quickly

Perks

• Eligible for Medical/Dental/Vision benefits on the first day of employment
• 401K after one year of employment
• Positive and fun work environment
• Remote/Work-from-home flexibility 
• Unlimited PTO

APPLY HERE