Two Chicks With A Side Hustle

  • Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
  • Provide essential support in navigating the customer’s bill and explaining it in simple terms to the customer
  • Discover solutions using tools and resources to help meet the customer’s needs
  • Empathize and resolve concerns to simplify the customer’s experience 
  • Navigate through multiple computer applications with speed & accuracy 
  • Adapt and extend support hours to assist those customers in need during electricity outages/issues, storms or other weather-related circumstances

WORK AT HOME REQUIREMENTS

  • High-Speed Internet With At Least 20 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) 
  • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) 
  • May require a dedicated landline service in home – Traditional Landline, not VoIP service or cell/mobile service. (Any fees/charges associated with the landline service are not reimbursable by Faneuil/Continuum)
  • Dedicated, Quiet, & Secured Workspace with No Distractions 
  • A USB Wired Headset with Noise Canceling Microphone 

   

ADDITIONAL REQUIREMENTS: 

  • 18+ Years & High School diploma or its equivalent
  • Minimum of 6 months to 1 year of call center experience (Utilities industry a plus)
  • Self-driven and able to focus on the same task/objective for long periods of time
  • Exceptional customer service, active listening, and verbal and written communication skills 
  • High computer proficiency & overall technical knowledge
  • Open availability between 8:00am-10:00pm Monday through Friday Eastern standard time + holidays, weekends, & extended/peak hours during storms/natural disasters
  • Professional positive attitude & courteous telephone etiquette
  • Customer focused personality and the motivation to achieve goals
  • Must pass client performed background check and assessments in training

  

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