Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Customer Service Representative
Job Description:
Join Sagility, a leader in healthcare solutions, and help us make a difference in people’s lives daily. At Sagility, we pride ourselves on shaping careers with opportunities to advance and thrive in a supportive environment.
Join Our Team and S.O.A.R!
S-Spark Curiosity O– One Team, One Direction A– Action for Results, R– Right by Right Purpose
As a Customer Support Representative, you are the first point of contact for our clients, providing top-notch service and support. You?ll handle inquiries with care, offering solutions and maintaining our commitment to quality.
Key Responsibilities:
- Efficiently handle incoming calls and manage customer queries and concerns.
- Conduct detailed research to resolve issues effectively.
- Document all interactions accurately.
- Maintain professionalism and empathy in all communications.
Benefits:
- Competitive pay starting at $14.00/hr with performance-based incentives.
- $15.00/hr Bilingual with performance-based incentives
- Paid state-of-the-art training.
- Comprehensive health benefits after 90 days.
- Programs focused on employee wellness and engagement.
- Real opportunities for career growth ? 90% of our leaders began in this role!
What We?re Looking For:
- A commitment to excellence and high-quality service.
- Excellent communication and interpersonal skills.
- Ability to multitask in a dynamic, fast-paced environment.
- Experience in healthcare or customer service is preferred but not required.
Requirements:
- At least 18 years old with a high school diploma or equivalent.
- Proven experience in a customer service role preferred.
- Reliable and punctual with a positive attitude and team-oriented mindset.
- Effective written and verbal communication skills.
- Must have a secure home office setup with a reliable internet connection.
Join Us:
If you?re passionate about making a difference and ready to contribute to a team that?s improving healthcare access and quality, apply today to become a part of Sagility!
An Equal Opportunity Employer/Vet/Disability
Location:
Work@Home WisconsinUnited States of America
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