Customer Sales Agent, UnitedHealth Group

The Customer Sales Agent (divvyDOSE Pharmacy Enrollment Specialist) is integral to the divvyTEAM. You are responsible for new user acquisition, informing new customers by educating individuals about divvyDOSE services. This role involves helping our potential customers through education. The team takes pride in creating solutions at no extra cost for customers who never knew of an alternative to their current pharmacy.

Primary Responsibilities:s

• Make outbound calls to articulate the value proposition of divvyDOSE as their pharmacy
• Foster new business relationships through inbound lead follow-up
• Collaborate with other staff to ensure divvyDOSE fulfills and exceeds customer needs
• Keep lines of communication open with Team Lead and other team members in an ever-evolving start-up environment
• Maintain detailed and accurate records between multiple databases and programs
• Investigate issues and create solutions for new customers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School degree / GED (or higher)
• Ability to work full-time (40 hours / week) on any 8 hour shift between hours of operations of 7:00am – 9:00pm
• 6+ months sales or customer service experience

Preferred Qualifications:

• Active Pharmacy Technician License in the state of Iowa (or the willingness to obtain such licensure/certification)
• 1+ years of sales experience (B2B, B2C, Outbound call center)

Telecommuting Requirements:

• Dedicated work area established that is separated from other living areas that provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Passionate about identifying solutions for people to have healthier and happier lives through and better pharmacy experience
• Strong and helpful phone presence to help fulfill the divvyPROMISE
• Excellent verbal and written communications skills
• Experienced in working with senior citizens, mental health, home healthcare, healthcare providers, and caregiver population and the ability to provide excellent customer service
• Driven & thrives in a fast-paced environment
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively