Employer: Lyft

he ideal candidate for the Customer Experience Associate role is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone and email.

Responsibilities:

• Create an exceptional, personalized service experience for Lyft users
• Provide friendly, timely support to Lyft drivers and passengers via phone and email
• Troubleshoot user problems with the Lyft app
• Document all support contacts in a CRM system
• Make recommendations based on feature requests and bugs reported by users
• Be a community advocate for Lyft

Experience:

• Flexible schedule, willing to work off hours and weekends. We place Associates in morning, afternoon and overnight shifts.
• 1 + years experience in customer service or call center a plus, but not mandatory
• Computer proficiency required
• Friendly and enthusiastic, social personality
• Dependable and punctual with time management skills
• Strong writing skills and impeccable attention to detail
• Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
• Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
• Ability to quickly learn web -based user support applications
• Comfortable in a fast- paced environment, subject to rapid change and uncertainty
• High level of comfort and familiarity with smartphone applications (iPhone and Android)

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

APPLY HERE