- Process payments of orders via credit card payment for licensing and appropriate departments.
- Ensure compliance and security procedures are met when dealing with personal identifying information.
- Add new users under existing corporate accounts as necessary, maintaining the updated file for each client.
- Obtain the additional information needed for each order and provide the necessary follow-up in a timely manner on all orders.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Strong computer literacy skills are a must.
- Knowledge of principals and processes for providing exceptional customer service, including client need assessments, and meeting quality standards for services.
- Excellent active listening skills – able to give full attention to client communication, taking the time to understand client needs, asking questions for clarification.
- Ability to effectively communicate information in writing or verbally in a precise manner.
- Strong ability to plan, prioritize and accomplish work, and meet strict deadlines.
- Ability to handle all assignments accurately and with discretion and confidentiality.
Requirements:
- High School Degree or GED Required, Criminal Justice background a plus.
- Experience in background investigations or legal environment is helpful, but not required.
- Fair Credit Reporting Act Certification a plus (FCRA), but not required.
- Experienced working from home in a previous job, preferably working on a remote based research team.
- Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, and phone use.
- Secure and highspeed Wi-Fi internet connection.