Two Chicks With A Side Hustle

  • Process payments of orders via credit card payment for licensing and appropriate departments.
  • Ensure compliance and security procedures are met when dealing with personal identifying information.
  • Add new users under existing corporate accounts as necessary, maintaining the updated file for each client.
  • Obtain the additional information needed for each order and provide the necessary follow-up in a timely manner on all orders.
  • Other duties as assigned.

Knowledge, Skills & Abilities:

  • Strong computer literacy skills are a must.
  • Knowledge of principals and processes for providing exceptional customer service, including client need assessments, and meeting quality standards for services.
  • Excellent active listening skills – able to give full attention to client communication, taking the time to understand client needs, asking questions for clarification.
  • Ability to effectively communicate information in writing or verbally in a precise manner.
  • Strong ability to plan, prioritize and accomplish work, and meet strict deadlines.
  • Ability to handle all assignments accurately and with discretion and confidentiality.

Requirements:

  • High School Degree or GED Required, Criminal Justice background a plus.
  • Experience in background investigations or legal environment is helpful, but not required.
  • Fair Credit Reporting Act Certification a plus (FCRA), but not required.
  • Experienced working from home in a previous job, preferably working on a remote based research team.
  • Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, and phone use.
  • Secure and highspeed Wi-Fi internet connection.

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