Customer Care Group Specialist

• Process payments of orders via credit card payment for licensing and appropriate departments.
• Ensure compliance and security procedures are met when dealing with personal identifying information.
• Add new users under existing corporate accounts as necessary, maintaining the updated file for each client.
• Obtain the additional information needed for each order and provide the necessary follow-up in a timely manner on all orders.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Strong computer literacy skills are a must.
• Knowledge of principals and processes for providing exceptional customer service, including client need assessments, and meeting quality standards for services.
• Excellent active listening skills – able to give full attention to client communication, taking the time to understand client needs, asking questions for clarification.
• Ability to effectively communicate information in writing or verbally in a precise manner.
• Strong ability to plan, prioritize and accomplish work, and meet strict deadlines.
• Ability to handle all assignments accurately and with discretion and confidentiality.

Requirements:

• High School Degree or GED Required, Criminal Justice background a plus.
• Experience in background investigations or legal environment is helpful, but not required.
• Fair Credit Reporting Act Certification a plus (FCRA), but not required.
• Experienced working from home in a previous job, preferably working on a remote based research team.
• Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, and phone use.
• Secure and highspeed Wi-Fi internet connection.