Research, analyze, and resolve undistributed and credit transactions in the Epic system while supporting patient access and financial operations at MUSC.
About MUSC Health / MUHA
The Medical University Hospital Authority (MUHA) is part of the Medical University of South Carolina, a leading academic health system. We are dedicated to delivering exceptional care, advancing medical research, and training future healthcare professionals.
Schedule & Location
- Charleston, SC (MUHA – Hospital Authority)
- Department: Patient Access / Business Operations (HB Support Services)
- Shift: Monday – Friday, 8:00am – 5:00pm
- Hours: 40 hours per week (full-time)
- Remote Option Available
What You’ll Do
- Process undistributed and credit transactions in Epic (transfers, postings, offsets, refunds).
- Verify and update insurance, patient, and guarantor information using workflows, email, Excel, Word, and fee schedules.
- Contact insurance carriers or guarantors as needed.
- Document account actions accurately and completely.
- Maintain productivity standards and complete contribution totals daily/weekly/monthly.
- Meet accuracy standards (≥97% on audits).
- Review and process insurance refund request letters in set timeframes.
- Handle returned refunds by canceling, reissuing, reposting, or applying to escheatment/miscellaneous income.
Qualifications
- Education: High school diploma required.
- Experience: At least 1 year of revenue cycle work experience.
- Preferred: account analysis, credit resolution, billing, or insurance follow-up in a hospital or physician office setting.
- Skills:
- Knowledge of insurance payor remittances and Epic (preferred).
- Excellent organizational, analytical, and communication skills.
- Dependable, team-focused, goal-oriented, and adaptable.
- Licenses/Certifications: Not required.
Physical Requirements
- Ability to sit, stand, walk, bend, kneel, climb stairs, and perform repetitive motions.
- Good finger dexterity and vision (20/40 corrected).
- Lift/carry up to 20 lbs frequently and 15 lbs overhead occasionally.
- Work indoors in a latex-safe environment.
Why Join MUSC?
- Collaborative, mission-driven environment focused on patient care.
- Supportive team with strong leadership and growth opportunities.
- Equal Opportunity Employer – diversity and inclusion are central to our culture.
- Participates in E-Verify for employment authorization.
Compensation & Classification
- Pay Grade: Health-20
- Type: Hourly / Non-Exempt
- Entity: MUHA (Hospital Authority)
- Worker Type: Employee – Regular
🚀 Apply now and bring your organizational and analytical skills to MUSC!