- Direct collections activities on past due balances to meet working capital needs.
- Monitor and manage the use of credit blocks to influence customer payment behavior while maintaining positive relationships with customers and sales teams
- Develop strategies and goals to reduce exposure to write-offs, and improve working capital.
- Work collaboratively with multiple departments, including sales staff and senior management to improve processes and resolve customer disputes in a timely manner
- Establish and manage relationship with third-party collection agencies. Refer customer accounts for third-party collection
- Manage customer accounts in bankruptcy, ensure claims filed are complete, accurate and timely. Provide support for legal claims, as needed, to internal legal team and external parties (bankruptcy court, for example)
- Prepare, review and analyze accounts receivable reports and OKR metrics to monitor individual and team performance and effectiveness
- Evaluate past due balances for collectability, providing key inputs to the Allowance for Doubtful Accounts analysis
