Two Chicks With A Side Hustle

Employer: Midigator

The Client Support Advocate (CSA) is responsible for managing the inquiries and requests from all non-dedicated clients that come in through the Midigator chat feature and to manage any assigned internal tasks/tickets. They will assist the Client Support Specialist with account maintenance items for all clients as needed and assist the Client Success Managers as time permits.

Duties and Responsibilities

  • Understand client requests and have the ability to maintain the client record in all applicable systems and documentation
  • Educate clients on how to adopt and engage within the platform
  • Respond to all non-dedicated client requests/inquiries via Jira, email, phone, instant messaging, Slack on an ad hoc basis
  • Manage tasks/tickets via HubSpot
  • Record client feature requests or enhancements to Product Owner
  • Submit and follow through on JIRA ticketsTroubleshoot technical issues with clients
  • Develop a strong knowledge of internal resources and a clear understanding of when to utilize them
  • Work collaboratively within your team and throughout the organization
  • Acquire a detailed understanding of all required documentation and broad knowledge of account maintenance policy and procedures, keeping informed and able to adapt to any change to guidelines and policy
  • Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Client Success image of Midigator
  • Complete special projects as assigned by management
  • Assist the Client Support Specialist with account maintenance items for all clients as needed
  • Assist the Client Success Managers as time permits
  • Meet or exceed quality, productivity, attendance, educational, and punctuality standards as set forth by the Midigator leadership team
  • Adhere to all handbook policies, including attendance punctuality, PTO management, & time management
  • Other job-related duties as assigned by direct supervisor and/or leadership team
  • Up-sell and cross-sell features and services
  • Manage client communication efforts on projects or service enhancements
  • Travel may be required once or twice per year


  • Must have proficient computer experience and knowledge in Google suite (Gmail, Docs, Sheets) and Microsoft Excel (pivot tables, conditional formatting, VLOOKUP functions)
  • Previous client support work experience preferred
  • Payments industry knowledge highly preferred

Perks & Benefits:

  • Remote/flexible workspace
  • Collaborative work culture
  • Medical/dental/vision insurance
  • Employer-paid life insurance
  • Equity after one year of employment
  • 401(k)
  • Unlimited PTO