Are you looking for a non-phone technical position? If you are tech savvy and love helping people with their technical issues, then this may the the position for you. KellyConnect is looking for a chat technical support representative. Look below to see how Kelly Connect describes this position.
Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
A private workspace with locked door in your permanent residence
Quiet environment free of background noise and interruptions
A secure workspace free from cell phones/video devices
Arrangements for dependent care and other obligations
What You’ll Love About Us
Paid training at $13.50
Increase of $1.00 after 90 days
Advisor earning potential up to $17/hour
More family, less traffic
99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
What You’ll Do Every Day
You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.
Locating music, apps, and movies on various devices
Billing issues
Fraud management
Product feature inquiries
Resolving username and password difficulties
Troubleshooting email issues
Navigating customers through various apps
Data sharing & synchronization troubleshooting
Verifying proper hardware and software configuration and set up
Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
What We’ll Love About You
Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary.
Must be able to work a 2nd shift between 1pm – 1am EST
Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Possesses a strong work ethic with a stable work history
Great communication skills
Desire a long-term career with growth
Openness to feedback and willingness to improve
Familiarity with iOS and/or MacOS, or comparable technology
What You’ll Need
High School Diploma or GED
18 years or older
Minimum 6 months of customer service experience
Legal authorization to work in the US
High speed internet service
Electactic Ice Maker Countertop, Efficient Easy Carry Ice Machine, Self-Cleaning Ice Maker with Ice Scoop & Basket, 9pcs/ 8mins 26.6Lbs Per Day for Home/Office/Kitchen,Black
$75.00 (as of July 26, 2024 13:35 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
