Essential Job Functions:
- Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
- Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
- Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
- Work collaboratively and professionally with other team members and teams within CareLinx
- Exhibit excellent verbal and written communication skills via phone, email, and text
Specific Skills/ Attributes:
- Effective time management skills and high attention to detail
- Excellent verbal and written communication skills
- Superior organization and multitasking capabilities
- Goal-driven, problem solver
- Ability to work in a distraction free remote work environment
- Professional, confident, outgoing demeanor
- Experience working with Microsoft Office Suite