Employer: Pax8
We know there’s no such thing as a “perfect” candidate – Nor do we look for the right “fit” with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 is proud to be a Colorado-Grown business that is expanding all over the globe! We have offices in Greenwood Village, Colorado Springs and Florence, CO. While we are in the process of building offices in Georgia and Texas as well, Pax8 is fully embracing the Hybrid work life synergy! We encourage all applicants authorized to work in the US to apply regardless of location as nearly all of our roles can be remote!
The Billing and Collections Specialist assists partners with Pax8 Billing, performing collections calls/emails, coordinating payment plans, and acting as a billing subject matter expert to various internal teams.
Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):
- Work with Partners on all collection efforts (40%)
- Process payments, credits, and other billing requests for Partners via phone and email
- Set up payment plans for delinquent Partners and ensure terms are met
- Research disputed account balances and correct any misapplied payments
- Assist Partners with Pax8 billing (35%)
- Review monthly invoices for accuracy
- Work with Pax8 Partners to resolve billing questions
- Research credit requests and issue necessary credits to Pax8 partners
- Assist with process improvements and system automations in all areas of the billing and collections cycle (20%)
- Complete ad hoc projects as necessary (5%)
Ideal Skills, Experience, and Competencies:
- At least one (1) to three (3) years of experience with billing and collections
- Experience with Salesforce
- Ability to make numerous phone calls daily with excellent customer service skills
- Intermediate Excel skills
- Excellent interpersonal and communication skills
- Experience with high volume transaction processing
- Experience with accounting and/or billing software
- Ability to be highly organized and productive
- Ability to proactively solve problems using critical thinking skills
- Demonstrated acute attention to detail
- Ability to be self-motivated and independent
- Ability to build strong customer relationships and deliver customer-centric solutions
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to rebound from setbacks and adversity when facing difficult situations
- Ability to Make good and timely decisions that keep the organization moving forward
- Ability to secure and deploy resources effectively and efficiently
Required Education & Certifications:
- A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $47,000 or more depending on experience