Two Chicks With A Side Hustle

The primary objective of the Bilingual Call Center Agent is to answer and respond to callers in need of assistance in completing forms based on a government website. All work must work be completed through workflows established in the Operations Delivery Center and must comport with specified internal standards and processes documented in customer contracts.

As a Call Center Agent, this is your opportunity to:

  • Respond to inbound calls and requests for customer assistance and support in completing forms on a government website
  • Follow approved scripts for handling calls that are referred to UST Global from an external toll-free number
  • Ensure that forms and applications are completed in an efficient, compliant and accurate manner
  • Review forms and applications for accuracy
  • Print completed documents
  • Adhere to contract standards for productivity, accuracy and quality
  • Maintain a professional and courteous demeaner
  • Uphold HIPAA privacy rules and safeguard confidential customer information at all times

**This position is critical to overall operational compliance with Government (federal and state agencies); the Analyst must immediate report suspected, identified or otherwise known compliance infractions, confidentiality and security breaches of sensitive customer information.

You bring:

High school diploma or GED

  • Experience processing documentation in an administrative capacity
  • Strong written and verbal communication skills
  • Ability to adapt and work both independently and collaboratively in a fast-paced dynamic environment
  • Ability to adhere to an assigned schedule
  • Spanish speaking and written language proficiency preferred

For this role, we value:

  • The ability to adapt quickly to a fast-paced environment
  • Excellent written and oral communication skills
  • Empathy and compassion for the customers we serve