Bilingual Call Center - Two Chicks With A Side Hustle

Employer: Randstad

Job description

Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment?
If you’re an experienced Call Center professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you.

Responsibilities

100% Remote with Equipment Provided
Workers from all US States welcome!
Answer and manage inquiries from customers in a courteous manner while documenting information clearly in computer systems.

Ask appropriate questions and listen actively to identify specific questions and provide appropriate type of assistance the customer needs.
Reply and handle inquiries via inbound telephone and other communication channels, regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics. Conduct out-bound and/or return calls to customers as necessary.
Analyze and own problem on behalf of the customer in real time or through follow-up with the customer, providing accurate and complete information.