Bilingual Call Center

Employer: Randstad

Job description

• Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment?
• If you’re an experienced Call Center professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you.

Responsibilities

• Spanish bilingual
• Call Center: Health Insurance Industry
• 40 Hours/Week, Call Center is open 7 days per week
• Hours: Range from 10:00am-11:00pm Central Time (8 hour shift)
• Temp to Hire
• 100% Remote with Equipment Provided
• Workers from all US States welcome!
• Answer and manage inquiries from customers in a courteous manner while documenting information clearly in computer systems.
• Ask appropriate questions and listen actively to identify specific questions and provide appropriate type of assistance the customer needs.
• Reply and handle inquiries via inbound telephone and other communication channels, regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics. Conduct out-bound and/or return calls to customers as necessary.
• Analyze and own problem on behalf of the customer in real time or through follow-up with the customer, providing accurate and complete information.
• 2 Years of Call Center Experience REQUIRED!

The essential functions of this role include:

• working weekends

Skills

• Call Center
• Basic Computer Skills
• Telephone Etiquette
• Active Listening
• HIPPA
• Health Insurance Policies
• Medicare/Medicaid
• Customer Service
• High Volume
• Call Center Support
• Typing Skills
• Empathy
• Spanish

Education

• High School (required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced