Roofstock is looking for an Account Support Specialist to join our Certifications Team. The ideal candidate is a multi-tool player who is all about the customer. The Account Specialist will be working with our Inspection and Property Managers, which requires strong interpersonal communication skills both written and verbal.
What You Will Do:
- Coordinate field activities with inspectors, appraisers, photographers, and property managers via phone calls and emails
- Manage data entry and situations associated with inspections
- Maintain quality service by monitoring cohorts; advising supervisor of potential problems
- Use of critical thinking for resolving escalations
- Work closely with client facing departments to ensure highest client standards are met
- Complete tasks and projects when needed. (Example of projects include but are not limited to property research, quality control, vendor management, and marketing)
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
What You Will Bring With You:
- 2+ years of experience in project management or scheduling
- BA/BS preferred
- Extreme attention to detail and a self-starter mentality
- Advanced communication, critical thinking, organization, and problem-solving skills
- Excellent phone manner
- Basic knowledge of Real Estate
- Experience with Salesforce, Outlook, and Excel
- Ability to meet deadlines and SLA’s
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