Account Manager - Two Chicks With A Side Hustle

Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming issues

As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis

Read and create reports to detect early warning indicators of dissatisfaction or churn risk
Serve as a primary point of contact for clients experiencing dissatisfaction, demonstrating exceptional interpersonal skills to de-escalate tense situations and address concerns effectively.
Communicate with clients in strict adherence to our Service Level Commitments (SLCs), ensuring that all interactions meet established standards for responsiveness, professionalism, and accuracy.

Qualifications

1-2 years experience with project management or account management
Knowledge of payroll processes, tax regulations, and compliance requirements is preferred
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.