- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming issues
- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
- Read and create reports to detect early warning indicators of dissatisfaction or churn risk
- Serve as a primary point of contact for clients experiencing dissatisfaction, demonstrating exceptional interpersonal skills to de-escalate tense situations and address concerns effectively.
- Communicate with clients in strict adherence to our Service Level Commitments (SLCs), ensuring that all interactions meet established standards for responsiveness, professionalism, and accuracy.
- Perform other duties as requested by your supervisor.
Qualifications
- College Degree, Payroll Certification or equivalent work experience
- 1-2 years experience with project management or account management
- Knowledge of payroll processes, tax regulations, and compliance requirements is preferred
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
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