Support members with product activations, troubleshooting, billing, and account services at a company dedicated to empowering lives.
About Medical Guardian
Medical Guardian provides leading medical alert devices and services that empower members to live confidently and independently. Our award-winning company culture is built on compassion, reliability, and excellence. As a Member Support Specialist, you’ll play a vital role in ensuring members and their loved ones receive timely, accurate, and caring assistance—sometimes saving lives in the process.
Schedule
- Full-time
- Remote (permanent residency required in: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, TX)
- Start Date: Monday, September 8th
- Must commit to perfect attendance during the first 60 days of employment
Compensation
- Hourly Pay: $17/hour
- Equipment provided
- Paid Time Off eligibility after 60 days
What You’ll Do
- Answer incoming calls from members and caregivers regarding orders, product use, billing, and account services.
- Guide members through troubleshooting, navigating the company website, and using products effectively.
- Maintain up-to-date knowledge of Medical Guardian’s products, services, and billing practices.
- Update accounts and document all member interactions thoroughly.
- De-escalate dissatisfied member situations by researching and offering solutions.
- Promote additional products and services (upselling add-ons to existing members).
- Serve as a brand ambassador by maintaining professionalism and positivity in every interaction.
- Meet or exceed individual and team performance goals.
What You Bring
- 2+ years of prior member service or call center experience preferred
- Associate or bachelor’s degree preferred (high school diploma required)
- Compassionate, professional, and enthusiastic communicator
- Strong active listening, problem-solving, and de-escalation skills
- Proficiency in multitasking, organization, and time management
- Tech-savvy and computer proficient
- Ability to work independently with a dedicated home workspace and reliable internet
Benefits & Perks
- Health care plan (Medical, Dental, Vision)
- Retirement plan (401k)
- Short- and long-term disability insurance
- Paid vacation and holidays
- Company-provided equipment
- Inclusive and supportive workplace culture
This role is ideal for empathetic problem-solvers who thrive in member-facing roles, enjoy helping others, and want to make a real impact in a mission-driven environment.