ob Description
We currently have an opportunity for a Claim Supervisor to join our Claims Workers Compensation team in our Denver, CO or Plymouth, MN office or sit remotely in the United States. The position is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required.
Responsibilities:
- Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
- Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
- Monitors reserving activity to ensure compliance with corporate policy.
- Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
- Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
- Monitors vendors, independent adjusters and appraisers to ensure service quality.
- Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
- Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
- Stays abreast of state license requirements for staff and ensures continuing education as required.
- Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
- Anticipates and meets all customer needs (internal and external).
Requirements:
- Expert claims technical knowledge, and legal climate background is essential for associated business unit.
- Must be able to supervise a staff, including informal training and formal development of team.
- Must have superior analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong multitasking and relationship management skills.
- Must be able to communicate professionally and effectively including expert oral, written and listening skills. Must be able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
- Requires the ability to maintain confidential information. Must be able to work in a fast pace and rapidly changing environment.
- Demonstrated proficiency with computer software including Microsoft Office suite and other Claims tracking tools.
- Must maintain strong professional knowledge of industry trends, legislative issues and the marketplace for associated line of business.
Education and Experience:
- Bachelor’s degree or equivalent experience required.
- Minimum of 5-7 years of specialty claims experience, with 1-3 years of supervisory experience.
Salary Range: Denver, CO $ 97,000 – $114,000 (plus bonus potential)