nfoCision. Work Happy. Live Happy
Our virtual call centers are growing! We are looking for driven individuals to join our team! We have a wide range of clients that we handle calls for including but not limited to;
Non-profit organizations such as St Jude’s Children’s Research Hospital, The National Rifle Association, and The American Heart Association.
Conservative Political organizations
Skin care products such as Proactiv and Plexaderm
As well as various Christian clients
By joining our team, you must be willing to make outbound phone calls and take inbound phone calls for all of our various clients.
We will provide you with a complete training to set you up for long term success with our company. Whether you are sales driven, are looking to help others or you are completely new to the call center environment, we have a place for you!
In the Call Center World, our work requirements change often, and we need our employees to be flexible to meet our clients needs. We dial many diverse programs and although you may be hired into one division, based off our client needs you may be asked to dial other work to ensure we are all reaching the goals together. This is what sets us apart from other companies! We can move work around to always keep our employees working!
Essential Responsibilities:
Handle outbound and inbound calls
Offer a first-class customer experience
Talk about topics that matter through scripted content
We offer:
Non-Contract employment, W2
Weekly Pay Checks with the opportunity to Bonus
Excellent Benefits for full time employees
Ability to access your pay before payday
**** We will never ask for any financial/banking information as part of our recruitment process. Please be aware that there are potential scams out there asking for this information but it is never something that we would request. *****
Requirements
Requirements for our work at home program: (not provided)
Hardware/Software Requirements
Windows PC/Laptop
Windows 10 or 11 ONLY with at least 8GB RAM (Below Windows 10 is NOT compatible)
Minimum 14” monitor/screen
Intel or AMD Processor
Google Chrome (Current Version)
Firefox, Internet Explorer and Microsoft Edge are NOT compatible
Windows Defender antivirus and Firewall must be turned On
It is 100% included with Microsoft Windows 10, and 11 and is automatically updated/maintained by Microsoft through Windows Updates
Other antivirus applications must be uninstalled – McAfee, Norton, Avast, etc., as they are NOT compatible
Ping per InfoCision Client for Windows PCs
Max roundtrip: 80ms
United States based High-Speed Internet Only – Cloud Based Internet and VPNs are NOT Acceptable
50+ Mbps download speed AND 10+ Mbps upload speed are the minimum speeds accepted
Please note speeds vary throughout the day and if you have others in your household using the same internet while you are working, your speeds will need to be higher than those listed above to account for their usage
ISP must be STABLE and located within the USA and its territories
If others in the home are using internet, minimum speeds will need to be higher to account for usage
Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted
Wired connection to router/modem is strongly preferred – We reserve the right to require a hard wired connection (using an Ethernet cable) at any time
Telephone Requirement
Although the phone calls do not go through your phone, you are required to have access to a phone for a “PIN call” for verification purposes
Multi-Factor Authentication (MFA) for Office 365 is required for all users outside of our corporate network (i.e., Microsoft Teams), which also requires a phone
A cell phone is preferred but a landline number can also be used
Miscellaneous
Dual monitors recommended
For 3rd party/client systems, they are required
Web Cam
Speakers
USB Wired Headset (Wireless are NOT compatible)
External Wired Mouse
Quiet workspace
Must have Administrator rights
Must be a permanent resident of one of the following States; Alabama, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wyoming.