Job Description
Major Duties and Responsibilities:
- Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process
- Conduct preliminary real estate needs assessment
- Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect
- Obtain consent to refer customer to Anywhere Real Estate affiliated companies
- Ensure product referral placement is in compliance with client policy
- Negotiate referral fee for out of network broker registrations
- Manage out of network broker revenue due Cartus
- Manage placed referrals ensuring customer satisfaction with assigned real estate agent
- Serve as a resource for the Cartus consultant and customer for agent/brokerage issues
Critical Dimensions:
- Excellent verbal and written communication skills a must
- Strong computer proficiency a must
- Ability to navigate multiple systems with ease a must
- Multi-tasking a must
- Instant rapport building skills required
- Interpersonal/influencing skills
- Ability to overcome objections
- Ability to prioritize workload
- Attention to detail
- Strong data integrity
- Strong planning and organizing skills
- Must be internally motivated and a self-starter
- Teamwork
Qualifications/Selection Criteria:
- College degree preferred
- 1-2 years of business experience
- Previous sales or real estate experience a plus